Frequently Asked Questions

General Questions

ARE THERE ANY DAYS YOU ARE CLOSED?

No. Pearson Fleet Service. operates 24/7, 365 days a year.

Yes, we can provide these types of vehicles through our many partners. If you would like to reserve or have further questions, please contact our customer service department.

Yes, we provide a service called baggage meets. Since September 11th, airport regulations restrict our greeters from going to the gates, so our greeters meet passengers in the baggage claim area. Our greeters carry Pearson Fleet Service tablets with the passengers’ last names. This service has an additional fee, requires a private car, and must be made by calling our office. Baggage Claim Meet option is NOT available if you make your reservation on the web.

Yes. When you fill out any personal information, including your credit card number, you are on a secure site where the information is encrypted for your security and protection.

Accounting Questions

HOW DO I OPEN AN ACCOUNT?

We have two types of billing accounts—personal or corporate. You must fill out an application and fax it to us for review. Approval may take a few weeks, but we will notify the individual/company of the new account number upon approval. Contact our office and ask for a Charge Request Form to be emailed or faxed. Call us at (647)872-2884 and press #7.

Call (647)872-2884 and press #7 for the accounting department. Someone from this department will email you an office receipt for your records.

On each invoice, there is a column marked MADE BY. This column should indicate who booked the reservation with our company. If you should need further details, please call (647)872-2884 and press #7 for the accounting department.

Quoted rates are based upon information given at the time the reservation was made; however, additional charges can be incurred due to extra stops, waiting time, etc. If you do not feel that you had any additional services, please call or email our accounting department to review your charges.

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